If you bought The Walk before November 2017, then congratulations, you are a Legacy User! Legacy Users receive unlimited access to all episodes of the Walk.
Our new app, “The Walk: Fitness tracker game (Free)” (green icon) checks for Legacy status by looking for “The Walk” (yellow icon) on your phone.
To re-install The Walk, you'll need to do this through your Play Store purchase history. Open up the Play Store app, then tap on the menu icon (it looks like three stacked lines) in the top left-hand corner of the screen. Then select 'My Apps' and choose 'All'. Scroll down to find The Walk and tap to re-install.
The new app should now recognise your status as a legacy user. If not, you may need to close and re-open it, and then tap 'Restore Legacy' on the 'Memberships' page of the new app.
If you have any trouble, please contact us at firstname.lastname@example.org
Simply ensure you are running the most recent version of “The Walk” from the App Store. If the app does not recognise your status as a Legacy user then go to the 'Memberships' page and tap 'Restore Purchases'.
Failing that, ensure that you’re signed into the same iTunes Store account that you originally bought “The Walk” with, as having multiple iTunes Store accounts will cause problems.
If you have trouble, please contact us at email@example.com