We're sorry you want to leave us! If this is because of problems you've had with the app, please contact support@zrx.app and we'll do our best to resolve your issues.
If you're sure you want to cancel your subscription then please be aware that doing so will not refund the balance of any time remaining on the subscription, it simply prevents the subscription from automatically renewing on the renewal date. You will also retain access to any subscription only features and content until the subscription period expires.
Payment for your Zombies, Run! or VIP subscription is always taken by the platform that you originally purchased it from, even if you have switched platforms since then. If you originally purchased your Membership on Android, you will need to cancel through Google, even if you now use an iOS device, and vice versa.
If you bought your membership as a gift code through our website you don't need to cancel it, as it won't automatically renew.
iPhone
- Open the Settings app
- Tap on your profile at the top
- Tap Subscriptions
- Tap ZRX
- Tap Cancel Subscription
View full instructions from Apple including what to do if you don't have your iPhone any longer.
Android
- Open the Play Store app
- Tap the Menu icon at the top left of the screen
- Tap Subscriptions
- Tap ZRX
- Tap Cancel Subscription
View full instructions from Google including what to do if you don't have your Android device any longer.