Zombies, Run! Subscription Terms
Date of last update: 30 August 2023
1. Introduction
1.1. Please read these subscription terms (the “Terms”) carefully as they govern your subscription to the Zombies, Run! ® App (the “Services”) taken out directly through our website at zrx.app (“Our Website").
1.2. By signing up to a subscription of the Services (“Subscription”) through Our Website, or otherwise using the Services, you agree to these Terms. If you do not agree to these Terms, then you must not use the Services.
1.3. Please note that these Terms incorporate by reference the following terms and conditions: Privacy Policy; Cookie Policy; End User License Agreement (EULA). These documents constitute a legal agreement between you and us which you agree to when you sign up for a Subscription to the Services. You should carefully review these policies prior to using the Services:
2. Service Provider
These Terms are between you and Six To Start Limited (“we” / “our”/”us”), a company registered in England and Wales, with company number 06289098, and whose registered office address is at Preston Park House, South Road, Brighton, BN1 6SB
3. Age and eligibility requirements
In order to sign up to and purchase a Subscription of the Services, you must be at least 18 years old. You promise that any registration information that you submit to us is true, accurate, and complete, and you agree to keep it that way at all times. If you are a minor, your parent or guardian will need to enter into these Terms on your behalf. If you do not meet the minimum age requirements then we will be unable to register you as a user.
4. Changes to the Terms
We reserve the right, in our sole discretion, to change these Terms (“Updated Terms”) from time to time. Unless we make a change for legal or administrative reasons, we will provide reasonable advance notice before the Updated Terms become effective. You agree that we may notify you of the Updated Terms by posting them on Our Website, and that your use of the Services after the effective date of the Updated Terms (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the Updated Terms.
5. Billing Cycles
5.1. Your Subscription to Services can be set up on a monthly or annual basis.
5.2. Monthly subscription: Any monthly Subscription recurs on a monthly basis until it is cancelled in accordance with these Terms. Billing occurs at the beginning of the subscription cycle and provides access for one month thereafter. By purchasing a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription by you or us.
5.3. Annual subscription: Any annual Subscription shall automatically renew for an additional year on the anniversary of your annual subscription unless you cancel before that date. By purchasing an annual Subscription, you acknowledge that your annual Subscription has a recurring payment feature and you accept responsibility for all recurring payment obligations prior to cancellation of your annual Subscription by you or us.
5.4. Any gift Subscription will not recur or renew. Billing for a gift Subscription occurs at the time of purchase, and there are no recurring payment features. There are no refunds or other credits for gift Subscriptions that are not redeemed, and we are not responsible if a gift Subscription is lost, stolen or used without permission.
6. Auto-renewal
6.1. Your Subscription will automatically renew and continue unless you cancel. You may cancel your Subscription at any time in your account settings on zrx.app. Cancelling your Subscription will take effect at the end of the current Subscription period and no future payments will be taken. You will not receive a refund for any unused portion of your Subscription.
6.2. The term, renewal period, and the total monthly or annual cost for the Subscription will be provided to you prior to signing up to the Subscription.
6.3. Once you have cancelled your Subscription, unless otherwise stated, you can continue using the Services until the end of your current Subscription period.
6.4. Please ensure that you cancel at least 72 hours before the end of the term to avoid any charges being taken.
6.5. We reserve the right to modify or terminate the Services or your access to the Subscription Services for any reason, without notice.
7. Price
7.1. The current Subscription price for the Services (“the Price”) can be found on the App Store, Google Play Store, or on Our Website. The Price will be charged to your payment method on the payment date indicated in your account settings on the zrx.app.
7.2. We reserve the right to change the Price at any time. The Price of Subscriptions may vary depending on the type of subscription and the country where you are located. If the Price changes, you will be given at least 30 days’ notice via the App Store, Google Play Store, or an email from us, and the new price will only become effective from the next payment date. You can avoid these changes by cancelling your Subscription at any time prior to the commencement of your next billing cycle in your account settings on zrx.app.
8. Payment
8.1. We accept payment from the payment options shown at checkout, including Visa, Mastercard and American Express. We reserve the right to check the accuracy and validity of the payment method used, including its credit status in relation to the order value. We may refuse orders depending on the result of these checks.
8.2. You represent and warrant that you have the legal right to use all payment method(s) that you provide. You hereby authorise us to charge your specified payment method on a monthly or annual basis, as applicable, in line with your Billing Cycle, in advance, for your Subscription. You authorise the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these Terms shall be accepted as authorisation to the issuer of the payment method to pay any amounts described herein, without requiring a signed receipt from you. You authorise us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and at any time the information you previously provided is no longer valid. You acknowledge and agree that we have no liability whatsoever for any insufficient funds or other charges incurred by you due to attempts to charge your specified payment method as contemplated by these Terms.
9. No right to cancel once download starts
9.1. Subject to clauses 9.2 and 9.3, you have no right to cancel, request a refund, return or an exchange the Services and related digital content once the automatic downloading starts. You hereby acknowledge and agree that accessing or downloading any part of the Services means you lose your right to cancel.
9.2 You cancel your subscription to Services at any time before the next subscription period begins in accordance with Clauses 6.4 and 7.2.
9.3. Clause 9.1 does not affect the rights you have if the Services are faulty. A summary of these rights is provided at the bottom of this page under the heading “Summary of Key Information”.
10. Subscriptions via third parties
10.1. Where you obtain your Subscription via an App Provider such as Apple or Google Play (“App Provider”) that third party may be responsible for certain elements of your Subscription, such as payment, renewal and cancellation.
10.2. Where you have signed up via an App Provider, their separate terms and conditions will apply.
10.3. Please note that where you have signed up via an App Provider, we are not able to cancel any Subscriptions on your behalf, nor are we able to issue refunds to you.
11. LIMITATIONS OF LIABILITY AND DISCLAIMER
11.1. THE SERVICE IS PROVIDED ‘AS IS’ AND ON AN "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION, ENDORSEMENT OR WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY AND/OR ACCURACY
11.2. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR FRAUDULENT MISREPRESENTATIONS OR FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR THE NEGLIGENCE BY US, OUR EMPLOYEES OR AGENTS.
11.3. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, INCLUDING IN YOUR LOCAL JURISDICTION, WE EXCLUDE ALL OTHER LIABILITY FOR ANY LOSS OR DAMAGE, INCLUDING ANY LIABILITY OR DAMAGE TO ANY DEVICE OR COMPUTER SYSTEM.
11.4. NOTHING IN THESE TERMS SHALL LIMIT YOUR STATUTORY CONSUMER RIGHTS.
11.5. OUR ENTIRE LIABILITY TO YOU, AND TO THE EXTENT WE CAN NOT EXCLUDE IT, WHERE PERMISSIBLE BY LAW, SHALL BE LIMITED TO THE PRICE OF YOUR SUBSCRIPTION.
12. General provisions
12.1. These Terms set out the complete understanding and agreement between us and you and may only be amended or waived in writing by us. No waiver by us of any failure by you to comply with or perform a provision of the Terms shall be deemed to be a waiver of any preceding or succeeding failure. In the event that any of the provisions of these Terms are held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
12.2. These Terms are personal to you. You may not assign, sub-licence, transfer or dispose of the rights licensed under this agreement.
12.3. If any provision of these Terms are found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.
13. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with English law and the parties irrevocably agree to submit to the exclusive jurisdiction of the English courts.
Summary of Key Information
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
Your other rights include:
- if your digital content is faulty, you’re entitled to a repair or a replacement;
- if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back; and
- if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk or call 03454 04 05 06.